At Ofriq, we strive to provide you with the best marketplace and delivery experience. However, if you encounter issues with your order, here is our refund policy:
You may request a refund if:
Your order was not delivered.
You received the wrong item or an item that is damaged or spoiled.
There was an incorrect charge or double payment.
Contact our support team within 24 hours of receiving the order.
Provide your order number, details of the issue, and photos if applicable.
Submit your request via the app’s support/chat feature or email:
ofriq@gmail.com
We will review your request promptly.
If approved, refunds will be issued through your original payment method within 7-10 business days.
For cash payments, alternative arrangements will be communicated.
Refunds are not provided for:
Change of mind or incorrect ordering by the user.
Delays caused by factors beyond Ofriq’s control (e.g., weather, traffic).
Issues related to vendor-specific policies (unless clearly proven to be Ofriq’s fault).
If you face any issues or have questions about your order or refund, please contact us anytime:
Email: ofriq@gmail.com
Phone: +256 786403653
